Malt whisky online would like to present the following frquently asked questions to help make your visit to our site as easy and enjoyable as possible. If you would like to ask a question then please use the contact us page to email us.
1. Q I am buying a whisky for someone else and not sure what they would like can you give me some advice? A. A.Choose something from our “Favourite Gift Bottles” List - each bottle has our detailed description which will be a good guide to you and there is a range to cover most requirement.
2. Q What happens if an item arrives damaged? A You must inspect your item when it is delivered - do not sign for it until you have checked that it is in good condition. If you find it damaged then write details of the damage on the paperwork presented by the carrier for signature - you must indicate to them at that time that it is damaged. We cannot be held responsible if you sign for the goods and do not note the damage on the carriers paperwork. Once you have indicated to the carrier that it is damaged and had that fact noted on their paperwork you should then contact us by e-mail to advise us of the problem, we will confirm the situation with the carrier then rectify the problem either by having the damaged item uplifted and sending a replacement or having the damaged item uplifted and providing a refund, or by some other means to suit your needs. The bottle seal must be intact when we receive it back.
3. Q Can I send back a bottle if I am not happy with it. A Yes provided it is unopened and in the condition it was sent out to you, then we are happy to accept it back and provide a full refund.
4. Q Do your carriers deliver at weekends? A Sorry no, only normal working hours Monday-Friday, they can however deliver to your work address provided you provide clear instructions when ordering.
5. Q Can the carrier deliver to a different address or third party? AYes in UK and Europe, but in USA the item must be signed for by the person placing the order.
6. Q Is there a discount on price for larger orders? A If you intend ordering more than 12 bottles please use the "contact us" page to e-mail us and we will try to accommodate you.
7. Q Can you guarantee delivery next day? A Normally yes within the UK mainland if you order early enough in the day. To avoid any disappointment however we prefer you contact us first just to make sure - try telephoning us and we will do our best to give you a quick answer.
8. Q Can I pay by cheque? A Sorry no - but we will accept Postal Orders as an alternative.